Returns and return authorization form Most items are returnable. All returns must be within 10 days of delivery. We will credit you back for the cost of the item only , no shipping costs. There will be a (18% restocking fee) on all items returned. If returned after 10 days but less than 3 weeks (30% restocking fee) with CostumesRock.com Approval. After 3 weeks, no refunds on any returns. There will be no refunds on shipping delays. We cannot predict when your package will arrive. 95% of our shipments arrive 1-4 days in USA. Wigs are non returnable, and costumes that have been worn (except trying on the costumes are OK) are non-returnable. All items being returned must be sent back in original packaging with picture insert or we will not be able to give credit back (no returns or credits for torn packaging). If any items are missing with return we will not be able to give any credit back. All Music Mystery Party Theme Parties are non returnable as are opened make-up, or any other opened packages. Stockings, leggings, hair ties, tattoo arm & body sleeves, legwarmers, hot shorts, wigs, & hats, & earrings are non returnable. Flashdance costumes are non returnable, They include wig and legwarmers. Exchanges: We do not accept exchanges by mail. If you need a different product or a different sized item or costume, you must place a new order for the needed replacement item (s) and return the item (s) you have already received. This is because the desired item could possibly be out of stock at the time we receive your return. You will usually have a credit back within 1 week (sometimes longer depending on time of year) To return an item: It is advisable to send via traceable methods for proof of return when shipping your returns back to us (so you have a verified proof of return). Returns must be accompanied with the Return Authorization form or a printed out order receipt with order date & name with reason of return. If we do not receive this information we will not refund your account. Any items missing in a costume or destroyed packaging will result in no refund. The best way to return an item is to put it back in same USPS package in came in or a new USPS Priority box and mail it back with all correct items and paperwork.
CostumesRock.com Return Authorization Form Order #__________________________ Customer Name____________________ Customer Phone #___________________
Customer Address________________________ _______________________________________ _______________________________________
Reason for Return: ____________________________________________ ____________________________________________
Added Comments: ____________________________________________ ____________________________________________
Ship to: CostumesRock.com - Returns 44 Via Joaquin Rancho Santa Margarita, Ca 92688 .